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Frequently asked questions

 

How long has Ray Jans Windows and Doors been in business?

Ray Jans Windows and Doors, formerly O. Charlebois Aluminum Products was established in 1955.

 

Can I finance my purchases?

Yes. We offer financing on Windows and Siding products through the RenoPlan program offered by the Siding and Window Dealers Association of Canada (SAWDAC). Some conditions apply. Please call for more information.

 

Do you offer free estimates?

Yes. Our no pressure sales team is always available for consultation on our extensive line of products.

 

Once I've placed my order, when can I expect my products to be installed?

From the time products are ordered, we usually receive them within approximately 4 weeks. It is important to remember that every order is different.

 

What kind of warranty do you offer?

All products include a manufacturer's warranty which is specific to each of our suppliers. Ray Jans Windows and Doors include a 10 year guarantee on workmanship.

FINANCING AVAILABLE!

 

Financing is available through the RenoPlan program offered by the SAWDAC.

Some conditions apply. Please call for more details.